ORGANIZATIONAL SUPPORT, EMOTIONAL LABOR AND BURNOUT REGARDING THE MEDICAL STAFF
Abstract:
The Romanian medical system is currently characterized by poor financing, inadequate
equipment and medical facilities, lack of decent income for the medical staff; all these lead to work
disruptions and implicitly to consequences affecting the medical care. The burnout syndrome has had
a major impact upon the public health system, both by the way it directly affects the medical staff and
also the indirect implications it generates regarding the quality of the medical care. The aim of this
study was to evaluate the frequency of burnout syndrome among the nurses working in a public
hospital at Cluj-Napoca - the sample of participants to this study comprised 115 medical assistents -
and to make an analysis of the role the perceived organizational support in relation to emotional
labor.
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