OVERVIEW OF PERFORMANCE MANAGEMENT
Abstract:
Performance management is a fairly new field, but it can be applied in many areas. In the
health services system, performance management is present in many countries, with implementation
being done through particular models, all centered on the level of patient satisfaction. In Romania,
the emphasis is on the financial side, but there is a need for implementation for a patient-based
system, patient satisfaction being an important indicator for the assessment of medical institutions
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