BLOCKAGE OF COMMUNICATION WITH THE PATIENT’S FAMILY – CLINICAL AND PSYCHO-EMOTIONAL IMPLICATIONS
Abstract:
Introduction. Communication with family members may contribute to adaptation to the psychological stress to the disease. Materials and methods. We studied a case of a woman with terminalstage brain glioblastoma. The case particularity was the blockage of communication with the patient’s family. The study was conducted by questionnaires and direct observation, trying to identify causes, effects and solutions to this situation. Results. The medical staff proved to be, in 93.75%, fully interested in the care provided to the patient, 68.75% with empathetic attitude towards her. The most important factor that led to communication blockage was the patient’s family; the main stress factor in the activity of the department was identified to be the attitude of the patient’s husband. Conclusions. Communication within the palliative care team should be based on mutual respect, trust and truth. Communication gap affects equally the central element of the team (the patient) and other members (family, medical staff).
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